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Returns & Exchanges
We do our best to make you satisfied with our products & services. All products must pass quality checks and cross-check before shipping. But in certain cases, you need to Return or Replace the product; aspects need to be taken care of. All our orders are made to order, and a 20% restocking fee and shipping charges are charged on return for a replacement.
Refundable
- Return/Replacement & Refund are accepted only within 15 days from the delivery date.
- In the case of Returns/Replacement buyers bear all the shipping and handling expenses.
- The product must be returned in the original packing and should be as good as new with tags attached.
- Only defective items will be entertained for return and replacement.
- If we have made a mistake, we’ll also refund the Shipping & Delivery charges.
- You need to send photos of the defects before Return/Replacement.
How To Return?
- If the product is eligible for Return/Replacement or Refund, please follow the instruction.
- First, get approval for Return/Replacement, Request a Return.
- Please mention your name, order number & email address, which is used to place an order. If the product is defective, please send photos of the defects.
- Our sales representative will get back to you within 48 working hours to serve you in the best possible way.
- We will provide a return address once you get the approval for Return/Replacement. When you return an item to us for your protection, we recommend using a recorded delivery service.
- For any further queries, feel free to contact us at mozleathers@gmail.com.
Refunds
- Refunds will be processed within approximately 7 to 10 working days after we receive your returned items(s).
- A refund will be made to your original payment method, i.e., PayPal or Stripe.
- Shipping charges are non-refundable.