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Frequently asked questions

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Frequently asked questions

Welcome to our comprehensive Frequently Asked Questions (FAQs) page! Here, we have compiled a list of the most commonly asked questions by our valued customers. Whether you're new to our products or a long-time patron, you'll find useful information that addresses various aspects of our services. From order customization and shipping inquiries to product details and support, we've got you covered. Save time and find the answers you seek in one convenient place. If you can't find what you're looking for, don't hesitate to reach out to our friendly customer support team. Happy browsing!

Any questions?

Call: +61-411-111-092
Email: info@mozracing.com

We take pride in offering Made to Order products, allowing you to personalize any item featured on our website. Simply choose the desired options, upload your custom size, logos, graphics, and provide any specific instructions, and rest assured that we will craft the perfect product tailored uniquely for you.

No, you do not have to register to make a purchase at mozracing.com. You can order all the items you want without having to create an account using guest checkout. If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

Our products are shipped directly from our production unit in Pakistan, and we can ship them all over the world.

Depending on the territory in which you are located, we use different shipping methods. You will see these options on the checkout page.

a) Available stock specifies products that are available to us at the time of purchase, and therefore, can be immediately shipped to the buyers.

b) Made-to-order items are those which can be viewed on our website but are not available in stock. These items are manufactured upon purchase, as per the given specifications and design; and delivered to your doorstep within 14 business days of placing your order.

c) A custom order specifies products that are built to personalized preferences or specifications. If you are interested in placing a custom order, please go to the Custom-Made page on our website with the required information and submit it for further processing.

If you wish to order in bulk, e-mail us at sales@mozracing.com. We will then do our best to fulfill your order in full. Shipping, delivery, and payment details will be provided when you place the order.

Please consult the size charts and how-to-measure guidelines available on our website for correct sizing information.

a) Available Stock: Orders will generally be shipped within 1 to 2 business days after receipt of payment and depending on the availability of goods.

b) Made-to-Order Products: All Moz Racing products are made once we receive your order along with your measurements and take around 14 business days to arrive to you.

c) Custom Orders: Custom orders will be manufactured and shipped as per the terms and conditions agreed with the potential customers while processing their orders.

a) Available Stock: Once the order is confirmed, it’s unfortunately impossible to make any amendments or cancellations to your order as it is processed immediately. Don’t worry though, you can either refuse the delivery or return the items back to our warehouse for a refund; please see our Return Policy.

b) Made-to-order items: For made-to-order items, you may cancel your order within 24 hours from the time of purchase. After this time, we may not be able to accept cancellations as the specifications may have been sent to the manufacturing facility for processing.

c) Custom Orders: The cancellation of custom orders will depend upon the terms and conditions agreed with the potential customers while processing their orders.

We use Stripe and PayPal as our online payment methods to ensure that shopping at Moz Racing Online Store is secure, fast, and convenient. You also offer Bank Wire transfer payments for bulk or large orders.

We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D secure procedures. All personal information is handled confidentially.

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier’s name and tracking number will be in the e-mail. The same information will be available on your Moz Racing website account so that you can monitor the progress of your delivery at any time on the courier’s site.

After we have received your returned item and verified that all the conditions have been met, we will issue the refund and send you a confirmation email. The timing for your refund to show in your account will depend on the payment method used when purchasing, and on local banking procedures.

  • Credit Card refund time will depend on your card company’s policies.
  • PayPal credit will be visible within 24 hours from when you receive our refund confirmation email.

If an exchange is needed, you will be responsible for the cost of shipping your order back to us. You will also be required to pay the shipping for the replacement item.

Our customer support is available by phone Monday to Saturday. Or you can send us a WhatsApp message here. The numbers are available on the website. You can also simply send us a message using the Contact Us form.

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